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Commercial Accounts
- Before returning merchandise, an advance authorization number is required. Fax your request for authorization to 858-625-2336 or email info@dawnsign.com.
- Your request for authorization must include DawnSignPress invoice number, date, quantity, and discount.
- A return authorization number will be faxed or emailed to you. Return authorization numbers must be clearly marked on the outside of the return box(es) or shipment will be refused.
- A restocking charge of 10% of the billed value will be deducted from all returns on commercial accounts.
- Merchandise must be in LIKE-NEW condition.
- There will be an additional 20% penalty of the value of merchandise returned, that is not in LIKE-NEW condition.
- Invoice must be paid in full before return authorization will be granted.
- Returns must be within nine months of the original invoice date.
- Single items that were originally purchased as part of a set may not be returned for credit.
- Non-DawnSignPress titles that we distribute are not returnable unless damaged or defective.
- All return shipping charges must be prepaid.
- After receipt of returned merchandise, credit is issued in the form of a credit memo for list price, less any sales discounts, less the restocking fee and any additional penalties. Credit can be applied toward future orders.
- A refund can be requested in writing six months after the Credit Memo date.
- Our return shipping address is 6130 Nancy Ridge Drive, San Diego, CA 92121-3223.
Individual Customers
- If you are not 100% satisfied with your merchandise, please call us within 30 days from date of receipt to obtain an authorization number to return the merchandise.
Defective Materials
- Defective materials will be replaced promptly if defects are reported within 30 days of receipt and returned. Please call for an authorization number to return the defective item. We will ship a replacement immediately.
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