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Purchase Policy
Shipping Policy
Return Policy
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Commercial Accounts
- Before returning merchandise, an advance authorization number is required.
- Your request for authorization must include DawnSignPress invoice number, date, quantity, and discount.
- Return authorization numbers must be clearly marked on the outside of the return box(es) or shipment will be refused.
- A restocking charge of 10% of the billed value will be deducted from all returns.
- Merchandise must be in LIKE-NEW condition.
- There will be an additional 20% penalty of the value of merchandise returned, that is not in LIKE-NEW condition. (we recommend you not shrink-wrap the workbooks and videotapes together. However, if you choose to package the products together, we suggest you insert a piece of cardboard (8.5" X 11") between the workbook and videotape to prevent cover damage).
- Invoice must be paid in full.
- Returns must be within nine months of the original invoice date.
- Returns of single items that were originally purchased as part of a set (i.e. books & videos) will receive credit in the amount equivalent to the difference between the set cost and the non-discounted single item cost of the item not returned.
- All return shipping charges must be prepaid.
- After receipt of returned merchandise, credit is issued in the form of a credit memo, less the 10% restocking fee and any additional penalties which can be applied toward future orders.
- A refund can be requested in writing six months after the Credit Memo date.
- Our return shipping address is 6130 Nancy Ridge Drive, San Diego, CA 92121-3223.
Individual Customers
- If you are not 100% satisfied with your merchandise, please call us within 30 days from date of receipt to obtain an authorization number to return the merchandise.
Defective Materials
- Defective materials will be replaced promptly if defects are reported within 30 days of receipt and returned. Please call for an authorization number to return the defective item. We will ship a replacement immediately. If you receive a defective videotape, do not rewind. Please include a note explaining the nature of the defect.
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