We accept DISCOVER, VISA, and MASTERCARD credit cards. We also accept personal and company checks drawn on a U.S. bank in U.S. funds, money orders, and purchase orders. We do not accept COD’s (see our Purchase Policy for specific information on methods of payment).
Order processing is complete within 3 business days from receipt of the order as long as prepayment is received or a purchase order is provided. Orders can also be processed on a same-day “rush” basis for an additional fee. Feel free to contact us on the phone or VP for more information about “RUSH” processing. Delivery will then depend on shipping method chosen and the number of days required to ship from San Diego, CA to your location (see Shipping Policy for more information).
Contact DawnSignPress for a return authorization number at returns@dawnsign.com. If the damaged item is a book, we will issue a call tag for the book to be picked up and returned to us. If the defective item is a video, we will send out a replacement copy immediately (see our Return Policy for specific information on returning items).
For individuals, the return process takes approximately 30 days. If you have not received your refund within that time, please contact one of our customer relations team members at 858-625-0600 or 858-768-0428 (VP) for assistance. For commercial accounts, a credit memo is issued upon return of the item, which can then be applied toward future orders. Refunds may be requested in writing six months after the credit memo date.
DawnSignPress sends periodic email updates Signing Naturally Workshops. If you want to receive these email updates, email signingnaturally@dawnsign.com. If you are interested in hosting a workshop, you may send an email to joes@dawnsign.com.
Unfortunately, due to the very high cost of developing and producing these materials, we do not provide free sets of the Signing Naturally Teacher’s Curriculums. However, we do provide 30-day examination copies for all of the Signing Naturally Teacher’s Curriculums upon request. Please contact our Customer Service Department for further details.
Please refer to our Publishing Policy.
You can cancel your subscription at any time. For more information on subscription fees, please go here. To cancel your subscription, go to Profile in your Dashboard. Click on the book icon of the subscription. you’d like to cancel and follow the instructions.
