Bookstores, Educators & Organizations
This policy applies to bookstores (for example, Barnes & Noble, Follett, and college and university stores), educators and schools, and other commercial accounts purchasing directly from DawnSignPress.
DawnSignPress does not accept open or unsolicited returns. Returns are reviewed and approved on an as-needed basis only. To be considered, you must notify us of any issue with your order within 30 days of the invoice date. Requests submitted after this 30-day window will not be eligible for return or credit.
Unauthorized returns. Returns shipped without a Return Authorization will be refused, a $50 penalty fee will be charged, and no credit will be issued. You have 5 business days to reclaim the books, which are shipped back to you at your expense. After 5 business days, DawnSignPress is no longer responsible for the property.
To qualify for credit, every returned item must meet our MINT condition standard. DawnSignPress is the sole judge of condition upon inspection.
The following are final sale and are never eligible for return or credit, even with authorization:
When a return is authorized, the following applies based on the condition of the items received:
| Condition / situation | Outcome |
|---|---|
| Authorized return, MINT condition | Credit issued, less 20% restocking fee |
| Shopworn (scratches, bent spine, fading, etc.) | Additional 20% deduction |
| Poor / non-saleable condition | No credit issued |
| Damaged units, or units not part of the approved return | No credit issued |
| Return sent without authorization | Rejected. A $50 penalty fee will be charged and no credit will be issued. You have 5 business days to reclaim the books, which are shipped back to you at your expense. After 5 business days, DawnSignPress is no longer responsible for the property. |
Order arrived damaged, incorrect, or incomplete? Report it within 30 days of the invoice date using the same support request above, and our team will review it and arrange a resolution.